Background

The client required efficient dynamic and comprehensible system that would provide useful both for opticians and other persons in optical industry.

As a practice management solution for opticians the system should provide features such as appointment scheduling, patient records, Rx details etc.

For optical industry the system should offer a efficient POS system that has features such Dispensing, Stock Control, POS and Reports etc.

Solution

The client collaborated with Cygnet Infotech to deliver a system that was implemented using centralized database.

• The system provided an Electronic Appointment Diary that ensures up to date appointment schedules for opticians.
• In built statistics displaying attended and unattended appointments.
• The opticians could save Rx and diagnosis details ensuring information is at hand and customer support is at its best.
• The software allowed dispensing of contact lens and spectacle lens.
• The system offered an inbuilt CRM that maintained client/ patient and supplier database.
• Efficient inventory management that allowed Item grouping as per the generic categories available in optician industry i.e. spectacles, frames etc.
• Fully searchable database using multiple search criteria.
• The system offers POS system that supports various sales related transactions e.g. Generate PO from sales, after sale service, Normal purchase, KIV purchases etc..
• Automatic recall , SMS/ Email reminders for patient recall.
• The system could be integrated with POS Hardware such as Cash Drawers, Printers, Tills, Barcode scanners etc.
• Role based access feature for security.
• Inbuilt Reporting tool helps the retailers to generate statistics for products and customer behaviors and make intuitive business decisions.

Technology Highlights

Benefits to Client

• User friendly system that is easy to understand and use and requires minimal training.
• Increased productivity and savings.