We have talked at length about the reasons too many B2B companies businesses learn to live with average websites, and about the change of thought & approach that can help you lay the foundation for a sales-oriented website. But all that is just ideas – castles in the air.
The real test is giving a concrete shape to your ideas and turning them into reality. We were helping a mid-size enterprise to revamp its online persona and online marketing strategy, and we discovered the six essential steps you need to take in order to transform your website into a powerful marketing machine.
Most business tend to treat web design (which is often guided by the demands of digital marketing teams and webmasters) as separate from sales & marketing. Realizing the problems created by this split between teams with the same end goals, the client wanted a website designed with inputs from all the stakeholders.
Usually, design comes before content, or at the best, alongside it, but we invested time and effort in clearing the concepts and content first. Based on what the end users wanted (easy and quick access to information, links to related info, solutions to specific needs), we built the right structure, functionality, and templates for promotions and offers – with the aim of driving visits, conversions, and sales.
For this, we
By walking the extra mile, we were able to get complete clarity on who our client’s target audience was, who the client wanted to target in future, and what the customers were most likely to look for. Next, we
We also designed a mobile version of the website, plus a mobile application, which made the process a lot more challenging.
Revamping a large and complex website required focused approach, even for simply getting clarity on concept, content and design. With these three falling in place, development is relatively easy, but still challenging.
Our client planned to increase content production and website updates substantially, and for this a more efficient CMS was required. After consulting with the end users, we found out the expected frequency and quantity of content uploading. Our team also identified bottlenecks, and listed new features that were required to make things work. Finally, we chose to upgrade to a better version of the existing CMS which fulfilled most of the needs; for satisfying the rest, we relied on custom development.
Owing the scale and complexity of the development tasks, we followed an incremental approach and created:
This was followed by sprints:
By incorporating testing at every phase, we were able to weed out all major errors at the root. Added to this, the fact that we had a strong foundation in terms of clear concepts, content and business-driven design made it possible for us to minimize errors.
Our QAs worked closely with designers and HTML developers to eliminate any problems in the initial stages. To ensure that every part of the website worked as per the expectations of the end users and the admin staff, we carried out the following:
Owing to the vast number of pages, elements and functionalities that need to be tested while revamping a website, the process is rather daunting. Notably, we were able to reduce time investment in testing by writing and running Automation Scripts using Selenium and TestingWhiz.
Like testing, website optimization is a process the goes hand-in-hand with design and development. Along with the smooth and seamless functioning of the website, the speed at which it loads is another prominent aspect that we focused on during the optimizing process.
In order to ensure quick loading, we took the following steps:
Using Amazon CloudFront CDN (after analyzing other options) enabled us to speed up page loading, but it also created its own set of new challenges.
One of the crucial expectations from the project was reducing the man-hours and speeding up website update process. This meant a huge change in how the client’s teams worked. Working closely with the end users and other stakeholders and by making it easier to make changes on the website, we helped the client train users to tackle a wide range of tasks easily:
This was made possible by identifying areas in the initial version of the website that caused most problems to end users. Also, by engaging the end users from different departments in decision-making for new features and functionalities, we were able to reduce resistance from users, ensuring co-operation and support.
In order to help our client improve customer retention, cross selling and lead nurturing, we helped implement a BI analytics portal. Not only did the portal enable the digital marketing team to get clearer and detailed reports on customer activity across the website, but it also allowed other stakeholders to get a quick understanding of customer behavior through accessible visual data.
We are now in the process of implementing predictive analytics that will help build better customer profiles, assign priority for sales leads and predict what a certain client is most likely to buy. In the next stage, the solution can help serve personalized content – included tailored marketing offers – to known customers.
Where to go from here?
We are sure that some of the ideas outlined in this article will help you build a better B2B website – whether you sell services, products or solutions.
If you want more information or need assistance, please feel free to Get in Touch with Us.
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Our motto ‘IT is About You’ is more than just a tag line – it is the very heart of Cygnet. We always ensure the continued success of our clients and employees by placing problem solving ahead of anything else and walking the extra mile when needed.