While US, UK and other markets have highly sophisticated and mature processes to make outsourcing work, several other countries with increased demand of technology & expertise are unable to make outsourcing work, mainly due to a lack of process maturity and experience.
A case in point is the IT needs of African enterprises. While their booming business needs the fuel of innovative IT solutions, and there is a huge demand for software development services and solutions, the lack of skilled IT talent is holding enterprises back. To fulfil their technology needs, organizations in Africa are forced to hunt for consultants and IT resources elsewhere.
While offshoring would seem like a logical conclusion in the absence of homegrown IT talent, the lack of defined processes, coupled with inexperience in outsourcing, forces businesses to choose a tried-and-tested, but ridiculously costly option of setting up an in-house team, or contracting entire team from an offshore location and making them work in-house. Needless to say, this drives up the cost of development substantially.
Although this enables businesses to tackle their IT needs – up to a greater or lesser extent – it pulls them back from optimizing the cost of development.
As a technology services provider, when we came across this problem, we realized that as it becomes more and more difficult to find skilled resources around the globe, this IT delivery model is simply not sustainable.
At the same time, outsourcing the development processes is not on the cards for most businesses: most are not too keen on investing lots of time and effort in setting up IT processes and preparing documentations. Even if the will exists, lack of time, or need of resources for more core activities, doesn’t let businesses invest in setting up the right systems for offshoring.
So, what we get is a catch-22 scenario: Dependence on costly resources stops businesses from investing in IT process maturity; while the same time, the lack of process maturity prevents enterprises to exploit the cost advantages of outsourcing IT development.
At Cygnet, we have been providing Enterprise Solutions and Application Development services to companies all over the globe. Over the last 14 years, we have sharpened the edge of our processes and we have worked on hundreds of complex and challenging projects.
Working on projects in South Africa and other ascending economies, we have realized that there is a way to solve this complex problem. At its simplest, the challenge is: finding a way to deliver cost-effective IT services to businesses from an offshore location without expecting ready-made IT processes or documentation.
Traditional IT delivery models obviously don’t work. So, we have evolved a Global IT Delivery model, specifically in response to the needs of changing technology landscape in emerging economies.
Niraj Hutheesing, Managing Director at Cygnet, explains how it works:
“As a part of this model, Cygnet builds a strong team at its customer’s location with Tech Leads, Project Leads, Assistant Project Managers, Business Analysts, Architects, or Senior Consultants to work hand-in-hand with the client. These staff members possess a keen understanding of the local tech landscape and the specific needs of local businesses. Well acquainted with the ground conditions and well-versed in development methodologies and processes, they function as a bridge between the client and the teams working offshore.”
The implementation of such a Global Delivery Model entails a lot of complexity, but with the right processes and resources, it can be extremely beneficial. At Cygnet, we are armed with certified practices (CMMI Level 3, ISO 27001 & ISO 9001) and we possess Process Certainty, Best Practices, Measurable Indices and Excellence. The fact that a large portion of our projects have been for progressive customers in US, UK, Europe and Australia works in our favor, and we are able to deliver highest quality with balanced cost.
“Our Global Delivery Model works equally well for application development, product development and software delivery. Be it Cloud, Mobile, Business Intelligence or Software Testing services that a customer needs. By taking the pressure of development off, we help organizations get a breathing space and innovate in core areas. IT manager can invest the IT saving in process improvements, innovations, and R&D. All that staff can graduate from being executors to managers & strategists, and sharpen the focus on customer, quality and future development,” Hutheesing explains.
Want to know more about how Cygnet can help you reap the benefits of offshore development?
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Our motto ‘IT is About You’ is more than just a tag line – it is the very heart of Cygnet. We always ensure the continued success of our clients and employees by placing problem solving ahead of anything else and walking the extra mile when needed.