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South Africa


  • Cygnet Infotech Pvt. Ltd.
  • Suite 301, Level 3,
  • 171 Clarence Street,
  • Sydney,
  • NSW 2000
  • Tel: +61-280-147-206


  • Cygnet Infotech Pvt. Ltd.
  • 16-Swastik Society, Nr. AMCO Bank, Stadium Circle,
  • Navrangpura, Ahmedabad
  • Gujarat 380009
  • Tel: +91-79-30487400
  • Fax: +91-79-30487422

New Zealand

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Online Help Development

Software applications often require effective online help and user assistance. Users need assistance in order to get the information they need. The software itself reflects the quality and completeness of its help center. Our online help development services have been in the business for quite a long time and thus have wide experience in the field. We have worked on several help centers for a variety of business applications in a wide range of help formats.

Our huge experience makes us aware of the technicalities involved, the difficulties and the solutions. When working with us, you can be assured of getting the latest industry standards. We will be helping you from scratch if you are developing a new application and if you already have an existing user guide or manual, we can develop our online help based on it. We can also convert the formats according to your needs.

If you need documentation in various formats like online help and user guide, you may consider a 'single source' project. It allows the generation of all your documentation from one set of source files. We are experienced in 'single sourcing' under which we develop various formats from a single source. This results in cost savings.

How do you save on money?

  • When doing original work, research and planning takes up a lot of time. Once all these are done, the final production time is comparatively shorter irrespective of the format used. As a thumb rule, we consider that it takes about 20 to 25% longer time to produce quality help center.
  • When updating documentation, just one source will be needed to update for all the formats. Thus, you save time by avoiding the maintenance of multiple versions.

The various options available for creating single source projects are by using RoboHelp, MadCap Flare, developing a project using XML/DITA, WebWorks ePublisher etc.

How do we help?

  • Identify your audience
  • Effectively design documents
  • Access on multiple platforms
  • Easy navigation
  • Grammatically and syntactically sound text

Our online help development services help you develop rich applications, reach the market faster and finally have better return on investment.

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