Software Maintenance
Maintenance of software and
applications is a crucial task for companies. It accounts for over
60% of all development efforts and approximately 70% of the software
costs when it comes to maintenance of existing as well as
software under development cycle. In spite of all these issues and
expenses, effective software maintenance is necessary to enrich and
expand working of software products and avail complete benefits of
their functions.It not only helps in maintaining competitive edge
and acquire customer satisfaction, but also generates revenue by
declining operational costs.
As a part of assisting complete
software development Lifecycle, Cygnet Infotech provides effective
software maintenance and upgrade services to help you release from
troubles of software malfunctioning and boost its features to
expand life of these softwares. Cygnet's dedicated team works
seamlessly to keep track of the updations and reconstructions
required in your software in terms of - technology, features, business
requirements and price ranges and delivers quality
solution to enhance working of your software products. Cygnet
augments functioning of software products by providing software
maintenance services in following areas
Bug
Fixing-Tracking-Reporting
As a part of Software Maintenance,
Cygnet offers bug tracking and issue fixing solutions to elongate
your software and applications and improve their working. Our
professionals make your bug tracking job personalized, easy and
painless so that your team can focus on developing rich softwares
without any hassles.
Our Bug Fixing-Tracking and
Reporting service work in synergy with troubleshooting, continuing
maintenance support, fixing program crashes and managing the source
code integration of fixes with different releases; which impart
huge benefits to clients. We have
flexible and customized project management and reporting tools that
are highly efficient to track bugs ina single application as well
as multiple software products providing you with maximum control
over the performance of your software product.
Upgrades and
Releases
Cygnet Infotech provides software
upgrades and release services to ensure your software and
applications are stable, robust, and backwardly compatible to
support your business from time to time. We boast of our new
technologies and business models to provide complete solutions for
upgrading your softwares with minimal disruption to your existing
installations.
Our software upgrades and release
services contain significant product and functionality enhancement
leveraging latest tools to help you realize the full potential of
your software and applications. We work closely with you to
carefully plan and implement tailored upgrades for your software
products following a comprehensive
assessment of your specific needs.
New Features
Development
Evolving technology necessitates
the need for superior solutions, enhanced products, and improved
features for withstanding competition and changing market trends
and to help companies keep pace with such dynamics, Cygnet provides
new features development services.We bring years of experience to
understand the current state and needs of your software products to
scale up their performance and usability by affixing new features
into it. We have a team of experienced professionals who develop
latest features and functions to help you re-use your software and
applications while offering consulting on market demands, business
dynamics and client needs.
Our new feature development covers
following practices
- Product performance & usability engineering
- Interoperability
- Minor enhancement through new feature
- Major enhancement with multi features
- Migrating to a new platform
Technical
Support
With Software maintenance services,
we provide technical support services to assist you in supporting
your business
processes and maximizing your investment in software
applications. We have a mission translated into a top-notch system
that goes extra mile to serve our customer's software support
requirements.
Cygnet's technical support and
maintenance system provides
- Direct access to experienced support professionals
- Personalized services from knowledgeable, trusted and familiar
support specialist
- Flexible service options with telephone and e-mail support
- Time and apt problem resolution
Equipped with high performance
standards and unfaltering focus, our software support professionals
respond swiftly to your needs and help you attain success in your
business. Whether it is day-to-day operations support, or an
application maintenance requirement, we provide high-quality
support each time you call on us.
At Cygnet, we believe in following
sophisticated software maintenance methodology with well-defined
processes and therefore we adhere to strict Service Level
Agreements and disciplined approach. With these, we ensure
efficient and high quality software upgrades and maintenance
services which deliver significant benefits to clients in terms
of
- Regained control over a multifarious portfolio of internal
products and solutions
- Improved software
quality and application permanence
- Decreased maintenance costs and Total Cost of Ownership
(TCO)
- Assured customer satisfaction
Whether you are an Independent
Software Vendor or an end user, Cygnet Infotech will assist you in
streamlining and upgrading your systems and application addressing
critical patches. Award software maintenance contract to Cygnet or
hire our software maintenance engineer and we will make sure you
get the most out of your software products.
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