Background

The client required a web based solution that could optimize procedures and suppress paper flows using complex workflows.

Some of the key requirements that were to be addressed:

• Online leave processing system that comprised of multiple approval stages and provided access using active directory hierarchy.
• The system was supposed to implement an automated workflow for ticket allocation and resolution.
• The system should track the activities while processing the applications.
• The system should be easy to use so that the transition from current manual system is easy and fast.

Solution

Cygnet Infotech provided a paperless solution using SharePoint Multilevel Approval Workflow.

• The system provided Configurable approval group levels.
• Highly secured privilege based user friendly dashboards.
• The current system is designed on the same line as manual forms thus allowing easy transition and minimum overheads.
• Automatic alerts will be sent to the person next in line. Automatic escalation and assignment that keeps track of real time scenarios.
• Workflow history is tracked using Activity Logs each time application is checked in or checked out.
• Automatically email alerts were sent to relevant stakeholders once application is approved or rejected.

Technology Highlights

Benefits to Client

• Paperless implementation of system.
• High performance and security.