Dynamics CRM Solutions
CASE STUDY
CASE STUDY
Cygnet Infotech is a
Microsoft Partner with several Gold and Silver
Competencies. Our Microsoft Practice focuses on delivering
enterprise solutions and services on the Dynamics CRM. We have
helped a number of companies in implementing Dynamics CRM and
customizing it to suit their business processes.
Our professionals have extensive
experience and knowledge in installing, customizing, implementing
and supporting Microsoft Dynamics CRM. We make sure that our
services improve your productivity by increasing your sales and
delivering consumer support and help you take better decisions. Our
team is always there to advise you on infrastructure requirements,
third-party integration, configuration and licensing needs.
Our Services
and Capabilities in Dynamics CRM
- On Premise Implementation of Microsoft Dynamics CRM
- Implementation of Online Microsoft Dynamics CRM
- Customization of Microsoft Dynamics CRM
- Development of Custom workflows in Dynamics CRM
- Plug-in development and Plug-in Integration
- Development of Custom Dashboards and Business Intelligence
Views
- Migration from Non-Microsoft CRM to Microsoft Dynamics CRM
- Migration from Dynamics CRM 4.0 to Dynamics CRM 2011
- Custom Reports Development in Dynamics CRM
- Dynamics CRM Testing and Maintenance
- Extending Dynamics CRM to Suppliers, Vendors and other entities
(xRM Development)
- Integration of Dynamics CRM with Quickbooks and other
accounting softwares
- Integration of Dynamics CRM with 3rd Party software
like MapPoint, SMS gateway
- Integration of Dynamics CRM with ERP systems
We also provide CRM administrative
services like Dynamics CRM consulting, Role based security
definitions, upgrades and configurations.
Inquiry Management
Application
Cygnet'sInquiry Management
Applicationon Dynamics CRM is a ready-to-use tailored inquiry
management solutionfor B2B professional services companies. It
offers a single screen UI to process a business inquiry from
capture through to opportunity creation and conversion. Salient
features include
- Inquiry capture from multiple sources
- Comprehensive Dashboard
- Role based access
- Extensive Reports
Expertise in Delivering CRM
Solutions
A Customer Relationship Management
system is meant for catering to sales, marketing and client
service. It enables you to have a complete view of sales
opportunities and consumer interaction. It delivers value with
comprehensive consumer interaction and a platform to plan, apply
and evaluate efficient marketing campaigns. Its tools help in
enhancing the marketing, sales and end user services of your
company. Our MicrosoftDynamics CRM solutionsare affordable, quick
and flexible and customized to help you increase your business
productivity. Our expertise in delivering CRM solutions
encompasses
Dynamics CRM for
Marketing
- Marketing Automation
- Multi-channel marketing
- Customer Insights
- Campaign Management
- Marketing Analytics
Dynamics CRM for
Sales
- Account Management
- Leads Management
- Real Time Dashboards
- Mobility Solutions
- Collaboration through web-conferencing and Instant
Messaging
Dynamics CRM for Customer
Care
- Customer Interaction Management
- Multiple Engagement Channels
- FAQ Management for Quick Response
- Customer Expectations and Experience Management
Dynamics CRM for Extended
Relationship Management (xRM)
- Suppliers and Vendors Management
- 3rd Party Entities Management
Our end-to-end Dynamics CRM
services and solutions help you in attaining more flexibility and
operational efficiency in dealing with your customers. Our services
begin prior to the Customer Relationship Management stage and
continue till the selection of packages, implementation,
maintaining application and upgrades.
We offer both business and
technology consulting. The former helps you in improving your
sales, marketing and consumer support while the latter enables you
to identify the technological solutions so that you can develop
reliable, scalable and comprehensive CRM solutions.