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Immediate fixes for bugs, permanent fixes to critical issues, and dependable support – for improved customer satisfaction at reduced costs

  • Our product support & maintenance services help your product achieve traction in the market and sustain success by serving delightful customer experiences. Leverage our services to:

    • Cut costs of maintaining older versions of the product
    • Reduce time and effort investment in customer & issue handling
    • Rapidly improve product performance
    • Focus on fostering continuous innovation

    Support and Maintenance Services

    We offer support and maintenance services to ISVs and product development companies as:

    • Part of entire Product Development LifeCycle for new product development
    • Part of partially-developed project , offering post-development support
    • A standalone service for existing product suite


    • Develop a well-defined patch management strategy
    • Create patches and fix the bugs
    • Mitigate any security risks
    • Boost product performance
    • Improve usability of the apps
    • Support for localization and internationalization efforts
    • SAAS and Mobility Enablement
    • UX design for minimum disruption to existing users
    • Research and implementation of new features & modules
    • Elimination of bugs through rigorous QA
    • Bug tracking and reporting
    • Rapid response for bug resolution
    • Remote software support and troubleshooting
    • Constant product availability to end users
    • Assistance with deployment at client premises
    • Integration with existing systems and applications
    • Integration with various types of hardware
    • Customization or configuration support client deployment

About Cygnet

Our motto ‘IT is About You’ is more than just a tag line – it is the very heart of Cygnet. We always ensure the continued success of our clientsand employees by placing problem solving ahead of anything else and walking the extra mile when needed.