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ISV Delivers Successful Role Based Access Management Software with Cygnet’s Product Life Cycle Management Services


Cygnet offered extensive testing services for a role-based Access Control System. Pleased with the quality of our testing services, the client commissioned our development team to add new features to the system and improve the scope & performance of the system. Today, Cygnet provides support to the system’s end users

Project Details

Customer Size: Large Organization 
Country: France
Domain: IT

  • Frameworks: .NET Framework 2.0, 3.5, 4.0 and 4.5
  • Technology: ASP.NET, WinForms, WPF, WCF, MVC, Azure, SSRS, Silverlight, etc.
  • Database: SQL server 2005+, Oracle 9i+
  • Configuration Tools: SVN, Dropbox, FogBugz, Virtual PC 2000
  • Communication Tools: GoToMeeting, Skype

Client Profile

Our client is an international software vendor renowned for its innovative products. Investing heavily in research and development, the company creates high-end, complex software products from ground up and sells them as solutions to a wide range of industries.

Business Scenario

Our client has developed a proprietary Windows based Access Control System to manage the authentication, access rights, permissions as well as security of several web and desktop applications from a single platform. While Cygnet began as a testing partner, the client soon relied on our development team for expanding the functionality of the application, and later for offering support services. Here’s what we needed to deliver at every stage:

Testing Stage

  • Test Windows console and UI of the system to ensure intuitive UI
  • Examine various modules, to see that the system maintains the security of the applications integrated with it
  • Assess upcoming features & enhancements to keep the application performance intact

Development Stage

  • Develop several modules to expand the capability of the system
  • Develop features to handle multiple accounts through single login
  • Expand system security and integrity, irrespective architecture

Support Stage

  • Offer complete tech support to growing number of the client’s customers

Cygnet’s Solution

Our testing team familiarized themselves with the system, drafted module-wise case studies from scratch, and performed functional, regression and system testing. Cygnet achieved the following through its testing efforts:

  • Reduced the number of support issues, ensured smooth performance
  • Ensured that all security functionalities were tested for every module

Impressed with our testing services, the client outsourced some of the core product development work to us. Our development efforts accomplished the following:

  • Admin users can manage accounts & permission anytime, anywhere, through a web console
  • Enabled single sign-on for multiple applications by developing a web portal and integrating it with the product
  • Simplified process to apply security to application – by developing a simple drag-and-drop functionality
  • Empowered end users to secure and maintain applications built in technologies other than .NET by enhancing the backend API

Our developers and testers possess exhaustive knowledge regarding the minutest aspect of the client’s system. Now, Cygnet has graduated to become a support partner, and we now handle support calls from our client’s end users.


  • Enabled client to reduce cost of development by 65% through reliable and longstanding backend partnership
  • Achieved high levels of user acceptance through an intuitive, user-friendly system
  • Product ishighly successful and profitable, and continues to attract new customers

About Cygnet

Our motto ‘IT is About You’ is more than just a tag line – it is the very heart of Cygnet. We always ensure the continued success of our clients and employees by placing problem solving ahead of anything else and walking the extra mile when needed.