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Create a Product Your Users Love

Cygnet Infotech

"Success is not a matter of chance but choice!"

Creating a product that users love simply requires you to connect the dots and ensure that nothing in the product development process is overlooked.

At the outset, the way to great startup ideas is try not to think of start-up ideas! However ironic it may sound, you actually need to look for pain-points and problems of your core customer segment.

There’s actually no hard and fast rule on how to create a great product but if you ask the right questions, follow important principles and use the right tools, you can very well be looking at a great product on your hands. So, whether you plan to create a digital product, a mobile or web application to make life easier for users, here’s a 9-point checklist to help you accelerate your product development and create a product that users love. The checklist covers the entire stage, from ideation to creating an MVP and beta-testing, right up to executing the launch of the product. However, these are not linear stages and there occurs lot of feedback loops between each stage as you work to improvise the idea during the product development process.

Step 1 -Understanding the market requirements

“We will truly understand their needs better than any other company”

The first line in the famous “Apple Marketing Philosophy” drafted by Mike Markkula and Steve Jobs is probably the secret behind the cult-like following of Steve Jobs and Apple. Users love and reward products that solve their pain points first. Successful products have three things in common, firstly, they’re something that those who built them, themselves want it, secondly, it’s something that they can build themselves, finally it includes those ideas that very few realize they are worthy of.

Building a product is like constructing a building, you need to get the blueprint, foundation and structure right. You need to know what people want, the value proposition of your product and validate whether your product is valuable, usable and feasible? How can you use new technology to better serve the existing needs or solve the pain-points of the consumers? Do competitor analysis to know how you can fill the gap in the market or better still apply ‘Blue Ocean’ Strategic move. Start with a SWOT analysis or simple Google search and keep tabs on your competitors. Use various online and offline market and user research tools to analyze your data and create user personas.

Step 2 – Identify your Buyer Persona

Begin with identifying your buyer persona and ask yourself: who wants this right now? Who would want this so much that they'll use it even when it is a beta version? Establishing buyer personas will help you learn about your TG, understand their world, step into their shoes to empathize and notice their pain points. You do this by

  • Conducting in depth and incisive consumer behavior and user research: Who are the users using this product or service and what are their pain-points. What’s the future growth projection?
  • Analyzing the user data and defining your users: What is their usage and consumption pattern. How they use existing products and what are the distinct segments within the user base?
  • Applying insights and deciphering the pattern from big data: Identifying critical insights and characteristics in users based on their demographics, goals and organization size.

Yet another important aspect is about validating the idea to ensure that it is feasible and offers long term growth potential rather than some random fancy startup idea. Essentially, you’re not selling a product, you are selling a solution that helps your TG solve a problem. Thus, it’s about understanding the market, creating and dissecting the buyer persona.

Step 2 - Clear Vision and Concept

Whether it’s getting your $1 billion or the first dollar in sale, it is all about having a clear vision where you can eliminate all unimportant ideas. The theme at this stage is to set clear vision and measurable milestones. This stage is similar to a base camp before the climb to the terrain. Since it requires careful thinking and thoughtful planning, it is important that you and your team be on the same page at this stage. It is a great opportunity to organize your project and set product roadmaps. This stage also includes producing these deliverables:

  • Product concept description and its USP
  • Re-Assessment of the market opportunity
  • Technical feasibility assessment
  • Preliminary financial analysis

Thus, this phase is where outline of the product’s target segment, market, technology, cost, pricing is determined and defined. The ideation phase also includes drafting of the product concept which involves packaging if it is a physical product or subscription channels and options if it’s an online service.

Step 3 - UX/UI – Make or Break Product Success

Whether a real-world product or a mobile application, UX and UI is critical because they influence the utility and usability which eventually determines its success. Design, branding and aesthetics help form an emotional connect.

Wireframes are literally the skeleton of your mobile app or web application and a key link to ensuring your product’s success. It is also the best way to know whether the entire team is in unison in terms of vision, concept and deliverables. Most UX designers proceed with wireframing using tools like Balsamiq, Photoshop, Sketch or Justinmind because these offer more speed and visual accuracy.

Step 4 - Launch Minimal Viable Product (MVP) Prototype

Before your product can take off, it is important for it to walk and that’s why ‘Prototype’ stage is essential to test your idea and assess how the product will work in real life. There are different types of prototype from basic mockups to a fully functional model or MVP to test form, style and functionality, however the type of prototype depends on the end goal of the product idea.

An MVP comes with just the core features that address the most important problems that you are trying to solve for your customers. The objective is primarily to learn about the customers and their demand. An MVP allows you to think through product features or potential functionalities that your product may have and then stripping it down to the most essential features to validate your assumptions. Apart from building an (MVP), Smoke Test is another viable tactic to validate your product idea and gauge people’s reaction. Some of the major brands, applications and ecommerce websites started out as MVPs or a smoke tests to test the waters and eventually create the demand.

Step 5 - Beta Testing Your MVP:

Once MVP or Smoke Test helps you validate your assumption and the value proposition of your product, it’s time to beta test your MVP to help you evaluate the customers experience prior to the release. It is advisable to choose influencers as beta-testers. Using influencers as beta-testers not only gives you access to a pool of engaged audience who are tech-savvy and aware of the trends in the market.

To effectively pursue beta testing, ensure you have unique goals and everyone involved understands what needs to be accomplished. If it is ’s a mobile app or web application you’re looking at, then selection of the right test candidates is important to build a good group of beta testers. While choosing private beta testing has its benefits because it does not compromise on the product’s security and it’s easy to manage tests within the small private beta group, it is advisable to pursue both private and public beta testing. Collecting and evaluating feedback is an equally critical part of beta testing. Ensure that the feedback is around the set goals and is collected quickly through different forms including bug reports, surveys, testimonials, suggestions, quotes, and evaluated to gather insights.

Step 6 - Product Promotion

Launching a product or promoting isn’t what it used to be. Innovative tactics are required to grab the attention and get a share of customer’s mind.

Building a buzz around your product requires that you start early and pursue it across digital channels. You will need to rise above the noise in the crowded marketplace and play to your strengths. You’d need to differentiate your product to instantly strike an emotional chord and make the most of the limited attention span. Here are some successful ways you can promote your product:

Start Early:

Get a head-start! Start your outreach early even when you are still preparing for launch to initiate and add steam to brand conversations well before the office launch date.

Tap Influencers and industry analysts:

Reach out to multiple influencers and analysts in your industry via email, social media or through references. You can offer them various incentives, from invites to exclusive events, early access, discounts, priority services or even free trials to motivate your influencer to act. With their clout and authentic WoM marketing, they sure help spreading the good word around and building trust.

Online Paid Advertising:

Using online advertising tools like Google AdWords, Facebook ads and other social media channels to enhancing the marketing strategy and outreach also makes a great impact. Once the online real estate like websites and landing pages are established, you may use analytics tools like Google Analytics or Tableau to track users and conversion funnels.

Staged Leaks:

Create an aura of mystery and intrigue to build an interest with series of staged leaks that sinuate the customers. The recent OnePlus5 and usual rollout of Apple products are great examples. Not only does this help your product create a buzz, the leaks through tweets, leaked photos create immense traction online.

Step 7 - Launching A Staggered Rollout of Your Product

Don’t have a big bang release, instead choose a staggered rollout of your product

Whether the product is intended to be a direct revenue generator and to be positioned for sale or is a new platform for B2B business transactions, in which case simply the objective is rapid user adoption, a well chalked out product launch strategy can really accelerate its acceptance rate.

Choosing a staggered rollout is less risky and gives you time to make improvements, evaluate market viability and allows ongoing modifications and regular upgradations and integrations with changing requirements. With staged rollout, Bugs and UI issues can be easily dealt with in phased manner without affecting the productivity of your team.

Step 8 - Customer Service and Delight

Post-launch keeps the momentum going and encourages more brand interactions and conversions through compelling incentives like free trials, downloads. Also offer online DIY demos and product videos so that users can get their hands dirty.


Simply put, know why your product exists and have market awareness to stay agile! Once you have planned your product development process and set milestones, constantly measure to assess your growth in the run up to its launch for it to be successful.

Ground breaking products are built from ground up…with users in the center. Stop the guessing game and start making amazing products. The checklist may help you successfully identify and seize new opportunities to develop trailblazer products. Want to accelerate the process? Simply choose Cygnet Infotech as your partner for product engineering services that can maximize your product potential.

Cygnet Infotech

Cygnet Infotech is a CMMi level 3 and is ISO 27001:2013 and ISO 9001:2008 certified, 18 year old global technology provider enabling ISVs & enterprises through emerging technology, software engineering, technology consulting, SAP Implementation, advisory & maintenance services. It’s proven 18-year track record boasts of successfully delivered 1400+ valuable software solutions to its diverse clientele across the globe using a global delivery model.

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