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Quick Guide: Common Business Processes Best Suited for Robotic Process Automation

Akriti Kishore

“There's a lot of automation that can happen that isn't a replacement of humans but of mind-numbing behavior.” -Stewart Butterfield

Robotic Process Automation is revolutionalizing the business workflow. Its adoption streamlines business processes, reduces human efforts & errors, shifts focus on valuable and rewarding aspects of work, delivers better output rapidly, and enhances the efficiency of the workforce.

Recently global IT research and advisory firms like Gartner declared RPA as the fastest-growing segment in the worldwide enterprise software market. However, many businesses are still unaware of the positive impact of virtual workforce capabilities and opportunities. The challenges that they face are -

  • What are the processes that are well-suited for automation?
  • How to identify the right business operation for RPA adoption??

If your business is struggling with the same questions, check out the most common business operations suitable for RPA.

Workforce Dependent Processes

 According to a report published by Smartsheet, more than 40% of respondents said they spend at least a quarter of their workweek on manual, repetitive tasks, with email, data collection, and data entry occupying the most time.

These scenarios are quite common in the business world where the employees perform tedious and monotonous work every day. Such functions waste their time and affect the overall efficiency and productivity.

For instance- in financial institutes, customer onboarding becomes a nerve-wracking experience, for employees dealing with a large number of prospects and clients every day. The processes include-

  • long trails of paperwork
  • extensive documentation
  • tedious approvals causing delays
  • identity verification processes, and more

RPA is the sign of relief for such employees and also a great way to deliver improved customer experience. 

Process with less human intervention

How will you feel if you listen to the same problems from multiple people every day?

Tech support employees have to listen about the same problem from multiple people and repeat the similar process to fix similar system failures every day. Also, they are always extra loaded with work. So, what is the easy way out? RPA is the answer!

Such diagnostic processes need limited end-to-end human intervention. Getting started with RPA can streamline their workflow and free the support staff from anxiety and stress so that they can focus better on priorities.

High volume work

One of the key findings of the Deloitte Global RPA Survey states that 53% of their respondents started to implement some form of RPA, and this percentage will become 72% by 2022. 

Many times, the high volume of work becomes overwhelming for the businesses. Some businesses run round the clock with no opening and closing times. The retail sector can be the best example where the business deals with-

  • High volume of orders everyday/week
  • Inventory management
  • Complaint resolutions
  • Generating sales reports

RPA implements these and other operations rapidly and accurately helping businesses save hours of work, efforts, and costs. 

Rule-based processes

A recent study by A.T. Kearney and Arvato reveals RPA will take over 41 percent of the financial back-office processes and in ten years, it will be 53 percent.

But the truth is, RPA can disrupt not only the back-office functions but also the front office business operations. However, bots are popular in obeying well-defined rules in data-driven processes; the businesses are a little more in favor of adopting automation for back offices. 

For instance- in the telecom business, operations that include:

  • Allotting new SIM to customers
  • Porting numbers to other operators
  • Customer conflict resolution
  • Credit checks for post-paid accounts

Some of these transactions can be easily and efficiently automated, lessen the burden of work and enhance customer satisfaction. 

Conclusion

"Automation is good, so long as you know exactly where to put the machine." ~ Eliyahu Goldratt.

This quote briefly explains the need for identifying legacy business processes that can be automated, to reap the benefits of cognitive and artificial intelligence technologies. It will help the businesses to shift from redundant, low-skilled, rule-based business operations to critical engagements. Such transformations will help the businesses in delivering value, increasing revenue and building a healthier relationship with the clients and customers. 

Tap the capabilities of RPA and accelerate your digital transformation journey with our automation engineers from AutomationwhiZ. Get in touch with our experts now, at inquiry@cygnetinfotech.com.

Akriti Kishore

Akriti Kishore is a content writer at Cygnet Infotech. She is a software engineer turned writer who loves exploring the world of technology and digital marketing. She is an avid reader, a traveller ,a singer and a movie buff who live by the famous quote 'You only live once'

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