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The Strategic Importance of Artificial Intelligence in Public Sector

Ankita Hariyani

During the Beijing Olympics 2008, according to state news reports, government authorities faced a literally sky-high level of increasing pollution in the city. The major concern was the health of the athletes and the visitors. That’s why nearby factories had to shut down and driving restrictions were enforced which could reduce 90% traffic. However, this decision had a huge impact on the region’s economy.

Learning from the lessons, the Beijing government has started utilizing Artificial Intelligence to reduce the chances of high pollution in the city. Using sensor devices, they collect data of CO2 content and other pollutants. Moreover, the data collected from the sensors is then combined with the current weather data to trace the patterns and find out the level of pollution in the atmosphere. This helped the government take appropriate measures accordingly to mitigate air pollution problems.

This serves as an excellent example of how the economic and social benefits of Artificial Intelligence are promising for the government and the public sector.

Artificial intelligence (AI) already has a bigger impact on Private sector businesses, and society. For example, human bots, driverless cars, and virtual assistants are already playing a major role in our day-to-day life.

However, the Public sector is on the cusp of innovation to realize the full potential of AI. Some technologies are like hammers, programmed to work in specific type of jobs, although AI, is more like an entire workshop.

There are many examples of AI being used today in different domains of government and public sector, like:
  • Public transport management—using AI to collect data in real time from CCTV camera, traffic lights, and other sources for traffic optimization and reduce violations.
  • Customer service centers handled by robots - using AI to solve queries of customers.
  • Personalized education – using AI to create a virtual teaching assistant that support students when a teacher is unavailable.
Here are some other interesting potential use cases of AI from the governance and public sector perspective:

Deployment of AI in Government Sector

Public sector can rely on AI to provide citizens with better access to information, improve public service experiences, and do much more for the welfare of the society which means, AI-powered tools can do several things to increase satisfaction and assist to perform tasks more efficiently. 

Deloitte estimates that automation of federal government employee tasks could save between 96.7 million and 1.2 billion hours annually, with potential savings between $3.3 billion and $41.1 billion, respectively.

This means that governing bodies are realizing the benefit of AI-powered solutions. It is imperative for government authorities to provide superior user-experience and support to their citizens.

In the meantime, early AI adopters in the public sector seek to achieve the strongest results in improving urban service delivery.

  • The Singaporean government uses AI-enabled bots to eventually respond to personalized queries of the people.
  • The UK Department for work and pensions uses AI to bring efficiency in processes.
  • The US Department of Health Services experimented AI to handle thousands of public comments on regulatory proposals.
  • The State of Maryland has installed an AI traffic system to significantly reduce commute time up to 15%.
  • Atlanta government is planning to implement AI chatbot to answer citizen service requests.
  • Detroit’s Police Department has integrated an AI facial recognition into their video recording system to accelerate the investigation process and prevent violent crimes.

Beyond these government-driven AI efforts, nonprofit organization and public bureau are collaborating to drive advanced AI initiatives. It seems like the blue-sky thinking has actually turned into real-world practical solutions!

AI facilitated by technologies like affordable cloud services, machine learning techniques, analytical algorithms, and connected devices is growing and improving swiftly.         

Government has moved ahead to adopt Artificial Intelligence both rapidly and thoughtfully at times because the benefit of this technology has enabled the government to enforce a compelling platform to serve citizens of the nation.

According to Accenture’s report, 83% of senior public sector leaders are willing to adopt intelligent technologies.

Government leaders who are still exploring must focus on implementing AI and take following strategic steps to start off on the right foot.
  1. Include AI at the heart of transformation to refine your role as an economic shaper and integrator.
  2. Solicit Citizens Inputs to improve public services
  3. Evaluate existing resources and innovate to make services more citizen-centric.
  4. Collect credible data to support decision-making
  5. Collaborate with private businesses, and entrepreneurs to meet the needs of the growing populations
  6. Augment employees by developing core capabilities and expertise

In varying degrees, these strategies can help the government build a solid foundation around AI with a focus on building trust, increasing citizens’ engagement, and improving public services for the betterment of society.

There are plenty of opportunities for Government leaders, policy makers and institution heads to leverage the immense potential of AI. Know more how AI can simplify processes and fast-track your problem-solving capabilities - contact our intelligent experts at Cygnet Infotech on +1-609-245-0971 or inquiry@cygnetinfotech.com.

Ankita Hariyani

Ankita Hariyani is a content writer at Cygnet Infotech. She has the technical precision, business experience and creativity to craft technically detailed write-ups with ease. She embraces her writing skills to condense complicated information into easily digestible articles for prospective clients, business readers, executives, and for those with an appetite for knowledge. When she is not busy writing, she loves to spend her free time singing, reading and writing poetry.

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