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Overview

Building rewarding customer relationships and making informed business decisions continue to be a challenge for global enterprises. Salesforce deals with these challenges by offering automation solutions and intelligent analytics to manage customer information, foster internal collaboration, and boost business efficiency.

Cygnet Infotech helps businesses to implement Salesforce CRM solutions ensuring smooth collaboration of the business with potential customers, products, services and vendors. From Salesforce consulting, customization, and implementation to user guidance, our tech experts guide you through every phase and align the sales, marketing, IT and other segments for accelerated business growth.

OUR SERVICE OFFERINGS

Cygnet Advantage

Certified Team Members
Certified Team Members

Our Salesforce consultants, engineers and administrators are certified and updated with the global trends to offer a wide range of Salesforce development and implementation services.

Mobile-First CRM
Mobile-First CRM

We extend Salesforce CRM capabilities to smartphones, tablets and other handheld gadgets enabling Salesforce services at your fingertips on-the-go.

Agile Approach
Agile Approach

Our agile engineering approach with Salesforce tools and frameworks enable us to deliver highly customized solutions quickly as per business demand.

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Our Capabilities

  • SALESFORCE CONSULTING SERVICES
  • SALESFORCE DEVELOPMENT SERVICES
  • SALESFORCE INTEGRATION SERVICES
  • SALESFORCE IMPLEMENTATION SERVICES
  • SALESFORCE MIGRATION SERVICES
  • MOBILE PLATFORM DEVELOPMENT
  • SALESFORCE CONFIGURATION AND CUSTOMIZATION
Salesforce Consulting Services

Salesforce Consulting Services

Our Salesforce consulting services help you to select the best solution from a wide range of Salesforce products to resolve complex business challenges and drive profitable business outcomes.

We offer:

  • Identify your business model, revenue streams, intra and inter-departmental workflows
  • Understand your business processes to design workflows that can be further optimized for increased efficiency and superior performance
  • Discover apparent, hidden and underlying issues that need fixing with customized Salesforce solutions
Salesforce Development Services

Salesforce Development Services

Cygnet leverages core functionalities of the Salesforce platform to develop custom web and mobile applications that can be seamlessly integrated with sales cloud, service cloud, and marketing cloud. These customized applications help in automating operations of sales, marketing, and support teams to respond to business demands quickly.

We offer:

  • With Force (dot) com, our experts develop standalone apps, improve the legacy solutions, and move the old applications to the Salesforce platform easily and securely.
  • We enable the integration of third-party products and software like ERP, analytics solutions, social media accounts among others with Salesforce applications to give your sales and marketing campaigns a competitive edge.
  • With Salesforce development services, our developers engineer customized applications according to the business need on the salesforce cloud.
Salesforce Integration Services

Salesforce Integration Services

Achieve cross-departmental cooperation by accessing and integrating the right data from disparate sources. Seamlessly integrate customer data and get a unified view of the overall database for faster, smarter and informed decision making.

We offer:

  • Data integration services using techniques of Master data management (MDM), data governance, data flow management, reduplication and more with Salesforce’s point-and-click functionalities.
  • During Process integration, we streamline complex design tasks with systematic bug testing, exception handling inclusive of orchestration and controlling of the individual process.
  • User integration services offer combined and enhanced user interface for applications when two applications are consecutively working in the background.
Salesforce Implementation Services

Salesforce Implementation Services

We implement top-notch strategic solutions leveraging our proven expertise in requirement definition, implementation and system design.

We offer:

  • We help you identify key stakeholders to design the implementation support around their functions. We then assist you to create the benchmarks to measure success while developing the best ways to gather feedback from multiple sources.
  • We assist the business in end-to-end customized service cloud implementation, right from case management to configuring the console, agent training to receive actionable insights through service cloud reporting.
  • We understand the organizational hierarchies, define rules for sharing, and implement secured role-based access controls while ensuring your organization’s brand and purpose stays intact.
  • We assist you in clearing the clutter and optimize your marketing data model. We streamline internal workflows and integrate the Marketing cloud with other systems.
Salesforce Migration Services

Salesforce Migration Services

With the growing industry, it is important to plan and execute the shifting of the legacy system to the Salesforce cloud for improved sales opportunities and business advancement. Cygnet makes your CRM migration easier and hassle free by roping in Salesforce where we strategize and execute the migration process with minimum disruptions

We offer:

  • With Salesforce we effortlessly migrate data to and fro between platforms, utilizing efficient tools of Salesforce which encompasses Data Loader, Informatica Cloud, Jitterbit Data Loader, Dataloader.io. and alike.
  • Deploy metadata using Salesforce PAAS (Platform-as-a-service)- Force (dot) com for easy and effective third-party application hosting.
  • Our quality assurance test ensures that data security, integrity and consistency is maintained throughout the migration process.
Mobile Platform Development

Mobile Platform Development

We utilize the power of Salesforce1for the rapid development, customization, and deployment of software applications for the business. We develop smart business apps best suited for your business needs.

We offer:

  • The Salesforce App exchange gives your business the liberty to customize applications based on the enterprise business flow, objectives and requirements such as EchoSign for Salesforce, Outlook for Salesforce and SVN for Data backup.
  • We facilitate private app exchange where applications can be distributed over a private network giving immediate secure access to users operating mobile or cloud apps on any device.
  • We deliver Salesforce capabilities to the larger audience with custom community applications.
Salesforce Configuration and Customization

Salesforce Configuration and Customization

Different enterprises have different needs and objectives creating a need for customization. We extend our Salesforce CRM development services by offering tailored solutions to streamline the business workflows.

We offer:

  • Add custom fields and custom objects to the Salesforce application to extend business functions and enhance sales.
  • Produce custom reports and dashboards to gain important insights into the sales and customer data.
  • Automate the monotonous and recurring task with workflow and apex triggers.
  • Easy integration of Salesforce with third party systems like ERP, CRM packages, etc.
CYGNET ADVANTAGE

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to go beyond the configuration and leverage deeper capabilities of Salesforce development.

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Technology Partners

Memberships & Accreditations

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