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Project Details

Customer: Large Enterprise
Country: US
Domain: Telecommunication
Development Tools: Microsoft Visual Studio 2015, SQL Server 2012 Management Studio
Framework and Technology: Sitefinity 8.2+, .Net framework 4.5, C# .Net, ASP.Net 4.0, ASP.Net MVC 4.0, Entity Framework 5.0, Web APIs, Salesforce, Marketo, MultiSite, HTML5, Bootstrap
Version Control: Microsoft Visual Studio TFS
Project Management: Jira, Confluence
Automation Test: Selenium

Client Profile

A Telecom Giant- listed in the Forbes provides wide range of products and services within the framework of Business Cloud Services and Digital Media for clients who are looking for an array of unified messaging and communication services. With over 1600 employees in more than 49 countries across 6 continents, they serve more than 3.1 million customers globally.

Business Scenario

Our client acquired and merged 20+ telecom companies and faced challenges of serving customers from different regions from one website which had a fixed architecture and worked in only one language- English. There was a decrease in signups due to the increased in the website load time. To face these challenges, they required a solution that:

  • Resolved Performance Issues
  • Solved Inconsistencies in Services and Sign-up Process
  • Decreased Website Load Time

Cygnet's Solution

Cygnet Infotech analyzed the requirements of the client and adopted a discovery approach that helped setup 20+ feature rich ecommerce websites rapidly. Cygnet considered Sitefinity as the best fit, due to the frequent updates in the websites. The revamping of solution led to managing multiple sites through single panel, facilitated automated sign up processes, managed workflows and custom profiles from different regions, supported multilingual functionality and decrease in website load time due to the implementation of W3C.

Due to the solution there has been 300% increase in the online signups for telecom services, driving up the sales as well as the 47% reduction in the customer acquisition cost. Automated signups for lesser human intervention gave rise to better customer services to a larger customer base.

To learn further details about the functionalities of the Learning Management Solution and how it was monetized, Download our PDF.

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