Project Details

Country: Australia
Domain: BFSI
Technologies: Salesforce

Client Profile

The client is a reputed Australian non-banking finance lender providing high-impact financial solutions for SMEs. The client company has been consistently ranking amongst the top 25 companies in Deloitte’s Fast 50 company’s List for consecutive three years.

Business Scenario

The client company dealt with businesses of all sizes as their direct customers and financial agencies as their partners. Considering the diverse nature of their business and the stakeholders involved, the client company had to manage and maintain multiple business websites, different databases and right to access controls. As a result, to ensure seamless customer experience and service accessibility, it was imperative to flawlessly manage huge amounts of data records.

Cygnet's Solution

Business analysts from Cygnet identified the potential gaps and areas of opportunities to conceptualize a robust solution. Basis the initial business analysis, the team recommended Salesforce Community as the best-fit solution to optimize the businesses processes and the way they sell, service and engage customers.