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Project Details

Customer Size: Large Organization
Country: Germany
Domain: Elevator Manufacturer
Technology: Web
Programming Language: JavaScript
Development Front-End Framework: Angular, Angular2
Application Design Structure: MVW
Database: Nodejs
Development Environment: MySQL, MongoDB

Client Profile

Our client is amongst one of the world’s largest manufacturers and suppliers of complete lift systems and components; manufacturing electronics, mechanical and energy efficient valve blocks, single and multi-stage telescopic cylinders, car frames, cabins, safety catches for passengers and cargo elevators. Founded around 50 years ago, the company is maintaining around half a million elevators and escalators by having a network of research, engineering facilities and test towers worldwide.

Business Scenario

Our client was faced with challenges while handling customer complaints. Their elevator technicians had to manually update technical issues of each elevator in the mobile application which led to value mismatch in the application and micro-controller boards. Being a pioneer in customer service, they required a role based mobile application for end-users and technicians; and a desktop application for the supervisor to manage the value input by the technicians. Client also required IoT integration for some of the elevators in Germany location. 

To manage their customers efficiently and improve their quality benchmark, they needed a technology partner who could work closely with their local team in Germany to build a solution to:

  • Manage Workflows and Technicians’ Profile from Different Regions
  • Decrease Application Load Time and Increased Performance
  • Easy Input of Data, reflecting changes in the Micro-Controller Board
  • Proper User Validation, Authentication and Authorization

Cygnet's Solution

Our client was faced with challenges while handling customer complaints. Their elevator technicians had to manually update technical issues of each elevator in the mobile application which led to value mismatch in the application and micro-controller boards. Being a pioneer in customer service, they required a role based mobile application for end-users and technicians; and a desktop application for the supervisor to manage the value input by the technicians. Client also required IoT integration for some of the elevators in Germany location. 

To manage their customers efficiently and improve their quality benchmark, they needed a technology partner who could work closely with their local team in Germany to build a solution to:

  • Manage Workflows and Technicians’ Profile from Different Regions
  • Decrease Application Load Time and Increased Performance
  • Easy Input of Data, reflecting changes in the Micro-Controller Board
  • Proper User Validation, Authentication and Authorization

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