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Project Details

Customer: Medium
Country: UK
Domain: Healthcare
Development Framework: nopCommerce 3.8, ASP.Net MVC 5.0, C#, Jquery, SAP B1 9.2, Windows Services Entity Framework 
Database: SQL Server 2012

Client Profile

Client, a UK based renowned medical supplier helms the Healthcare Industry with ISO 9001:2000 and ISO 13485:2003 certified medical products such as medical equipment, dental products and nursing supplies. With patrons like healthcare professionals, ancillary businesses and medical individuals, client serves medical professionals pan UK since 1993.

Business Scenario

Since its inception, client was built on the best business strategy of all, Customer Satisfaction. To Keep quality as priority, client took several steps like dedicated customer service staff, unanimous presence over all prominent marketplaces (online and offline) and customized pricing strategy for premium customers. To involve transparency in the process, they utilized SAP B1 as Back office to manage Product Category, Product and its attribute, Price, Customer wise Pricing and Discount rates. And to maintain product quality, they dealt only with Approved Suppliers that can deliver products in accordance with the European Medical Guidelines. But, with growing clientele, the lack of technological update and manual business process became a disruption to their growth and goal of customer service.

They hired Cygnet Infotech to automate the sales process and to customize the nopCommerce platform to leverage technology as an enabler of higher productivity for better customer service.

Cygnet's Solution

After analyzing the whole process and understanding the gaps of the process via Gap Analysis, the nopCommerce development experts at Cygnet suggested an integration of SAP B1 with the ecommerce website for seamless Data Automation. Also, to reduce the cost and training efforts needed, the team suggested customization of nopCommerce to synchronize the systems without making any development changes in the SAP.

The development team integrated the data to provide instant updates to the Customers. Previously, client used to manage all the websites separately. And the data generated on all the three websites of medical equipment, dental products and nursing supplies respectively was manually integrated into the SAP system. To streamline the processes, Cygnet Infotech integrated all of the websites for the client.

Ecommerce Solution with Off-the Shelf Functionality was provided to make sure the customized solution was easily accessible to the non-technical users.

To understand how Cygnet carried out the above mentioned development activities and was able to reduce 92% in the time consumed for integration of data, Download the PDF.

Get started with Cygnet

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